![]() This will progress through the doctor scan without any problems (I hear the scanner operating). Quite often only the second option (Host name + IP address) is visible. The second device is listed as the device host name shows an IP address below. The first device is listed as the printer bonjour name and has something like a MAC address shown below. The HP Print and Scan Doctor will show my printer and scanner as two separate devices. ![]() When launching either program, I'm immediately greeted with an "unable to communicate with scanner" message. I've tried both the hpscan.exe and also HP scan extended. I've freshly installed software and drivers off of the HP site as instructed, but my laptop seems unable to detect the scanner when using HP software. I'm having a maddening issue attempting to use my HP ENVY scanner post Windows 10 upgrade. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. ![]() Notebook Hardware and Upgrade Questions.
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